Career As A Mall Security Officer - Redmark Security

If you are entering the security industry there are a variety of sites you could be assigned to by the security guard companies. One of the most common places that security is used; is in Malls and shopping centres. This type of work can be a great learning experience and be very rewarding. You will have the opportunity to work around a variety of people. Not only your co-workers but also retail tenants and customers. Mall security will teach you the ins and outs of customer service. You can come across a small query such as directions to a particular store or bigger problems such as lost children. You can also expect to learn about Loss Prevention.

The following are some of the jobs for security guards that Red Mark Security offers. What is involved in Mall Security and what can you learn? Let’s discuss that now.

There are a few different categories of security guard used in a mall & each have their own unique skills and duties. The experience you gain will assist you in improving your confidence on a daily basis.

Patrol Security Guards:

The most obvious and seen type of security guards are the patrols guards. In this role you would be patrolling the mall and making sure that all the areas of the mall are peaceful and calm for shoppers and secured for the stores. You are also required to keep an eye on suspicious people who are looking to steal and disrupt people experience. Patrol guards also sometimes enforce mall bylaws for management such as mandatory opening & closing times. A benefit of working as a mall patrol guard is the interaction with a variety of people that you will get and learning that teaches you about how to deal with different types of situations. Customer service is a huge part of the job while working as a trained security guard doing patrols in the mall. You will be the best option for people who are looking for someone when they have a question or a problem.

Loss Prevention Security:

These guards will often be in plain clothes and will try to blend in the crowd. They are the eyes for the store owners and work around prevention of losses. In this role you would be watching for suspicious people who may be attempting to shoplift. Keeping an eye and making sure that you continue to act as a ghost investigator is really important because someone may pick up an item but then put it back and if you don’t notice it than you may accidently & falsely accuse an innocent person for theft. This could be disastrous for you, the security company and the retail store. An effective loss prevention guard/team can cut down on losses from theft but can also cost a lot to the image of the business you are working for if you don’t work diligently.

Mobile Security:

These guards would usually be on site after hours to check the perimeter and parking areas for suspicious or unwanted persons. They could also check in with the overnight guards onsite to see if they are alright or need any supplies.

All of these roles are important and can help you grow in your career as you make your way in the security guard industry. Its your decision whether you plan to move up into management or into other fields such as policing or emergency services, but security is a great way to start.